Early access · NZ pilot open
Your whole ISP, under command.
AAA, billing and CRM in one console — built for NZ and Australian ISPs.
RADIUS, customers, GST invoicing, payments and support in one place. Fewer tabs. Fewer spreadsheets. One source of truth.
ISP Commander is in early access. The New Zealand pilot is open now, ahead of general release.
- Built forNZ & Australian ISPs, WISPs and RSPs
- Works withXero · Stripe · any RADIUS-capable NAS
- Local by defaultYour data stays in your region · support in your time zone
Features
One console for the network, the money and the people.
Every part of running an ISP, sharing one record of each customer. Change a plan once and RADIUS, the next invoice and the portal all agree.
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01 / Network & RADIUS
RADIUS that speaks your NAS.
Built-in RADIUS for PPPoE and IPoE, with changes applied live.
- PPPoE and IPoE, with speed profiles per NAS type
- Juniper MX first. MikroTik RouterOS v7 and accel-ppp next
- Live CoA and disconnect: speed changes and suspends apply in seconds
- Sessions, accounting and walled garden
- Usage allowances, cap actions and data top-ups
- On-site RADIUS keeps customers authenticating if the link to the cloud drops
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02 / Customers
One record per customer. Everything hangs off it.
Customers, plans and services modelled the way ISPs actually sell.
- Multiple billing accounts, contacts and service addresses
- Plans with versions, so price changes never rewrite history
- Broadband, voice and recurring services
- Bundles, contracts, discounts and custom fields
- Plan changes flow to RADIUS and the next invoice
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03 / Billing & payments
Billing built around GST, not bolted on.
NZD and AUD, GST-inclusive, with payment rails your customers already use.
- Bill day in advance, usage in arrears, proration to the cent
- Draft and finalised invoices, credit notes and a full ledger
- GST-compliant tax invoices
- Stripe cards, NZ direct debit, AU BECS and PayTo
- Push to Xero; ISP Commander stays the system of record
- Collections with notice periods enforced, hardship holds and payment arrangements
- Voice billing: CDR rating and itemised call lists
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04 / Support & CRM
Tickets that know the service.
Support sits next to the network and the bill, not in another tab.
- Tickets linked to the customer, service and device
- Email, SMS, portal and phone channels
- Queues, SLA policies and macros
- Incidents with mass updates to affected customers
- Leads, quotes and conversion to customer
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05 / Customer portal
Fewer calls about bills.
Customers check usage, pay and raise tickets themselves.
- Bills, payments, usage and support in one place
- Works properly on a phone
- White-label on Pro: your domain, your theme, no ISP Commander footer Pro
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06 / Multi-brand & resellers Pro
Several brands. One console.
Run retail brands and resellers without a second system.
- Multiple brands under one or more invoicing entities
- Reseller tree for wholesale partners and agents
- Wholesale prices and commission statements
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07 / Security & control
Locked down by default.
Built for teams who get audited.
- Two-factor sign-in is mandatory for all staff
- Role-based access with scopes and approval limits
- Tamper-evident audit log, hash-chained and kept seven years by default
- Our support access is off until your owner turns it on, and it expires
- Licence issues restrict staff screens only. RADIUS, payments and bill runs keep running.
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08 / Migration
Moving off Splynx is a planned job, not a leap.
Bring your customers, plans and services with you.
- Import from CSV, or directly from the Splynx API
- Check the imported data before you cut over
- Assisted Splynx migration if you’d rather we drive
Pricing
Priced per active customer. Free up to 25.
You pay for the customers you serve. There are no per-seat fees and no feature gates below Pro. We’re setting rates with our pilot ISPs now, so talk to us for a quote.
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Community
Free · no time limit
- Every feature
- Up to 25 active customers
- Shows a Community banner
- For small operators, labs and evaluation
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Core
Per active customer, per month
- RADIUS and AAA
- Customers, plans and services
- Billing, payments and Xero
- Support, CRM and customer portal
- Security and audit log
- CSV and Splynx import
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Pro
Per active customer, per month
- Everything in Core
- Multiple brands
- Resellers and commission statements
- White-label customer portal
How Core and Pro are priced
- Active customer
- A customer with at least one active or suspended service, counted at the month’s peak.
- Volume bands
- The rate per active customer steps down as you grow.
- Currency
- NZD or AUD, with GST shown on invoices.
- Minimum
- 100 active customers per month.
- Where it runs
- Hosted SaaS in Auckland or Sydney, or on-prem on your own servers. On-prem rates are lower because you run it.
- Growth is never blocked
- Go over your count and it’s billed next month. Nothing switches off.
Add when you need them
Modules work with either edition.
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Voice
CDR rating and itemised call lists.
Per voice service
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On-site RADIUS
A RADIUS node on your premises that keeps customers online if the cloud link drops.
Per site, for SaaS
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SMS
Notifications and ticket replies by text. Or bring your own provider.
Per message
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Assisted Splynx migration
We plan and run the move with you.
One-off
Early access
Join the New Zealand pilot.
ISP Commander is in early access. We’re working with a small number of New Zealand ISPs ahead of general release. Pilot sites run on-prem, with Juniper MX first. If you run PPPoE or IPoE for somewhere between 100 and 5,000 customers, we’d like to talk.
- A direct line.
You talk to the people building it, not a ticket queue.
- A planned move.
We help bring your data across from Splynx or spreadsheets.
- A say in what ships.
Pilot feedback sets the order of work.
Hosted SaaS in Auckland and Sydney, and Australian payment rails (BECS, PayTo), arrive before general release.
Contact
Book a walkthrough.
Thirty minutes on a call. Tell us how your network and billing run today and we’ll show you how ISP Commander fits.
- contact@ispcommander.com
- We reply within one working day, NZ time.
- Based in New Zealand.
Request sent.
Thanks. We’ll reply from contact@ispcommander.com, usually within one working day.